IT Support Service Dover

Primary Technologies have been offering exclusive local IT Support in Dover and surrounding communities such as Deal, Alkham, Whitfield, St Margaret’s at Cliffe, Shepherdswell, Womanswold, Kingsdown and Walmer for many years and has many longstanding relationships with it’s customers.

We have found that every client is different and we offer excellent bespoke IT support services in Kent. Our clients appreciate having access to specialist help remotely with our IT Helpdesk Service. Therefore we offer this local service to schools and colleges aimed particularly at those who have in house teams (network managers, technicians or management), but require additional help and support when problem solving.

How do we go above and beyond stand out from the rest?

• We value every customer, building confidence and long lasting relationships
• We have a 9 stage onboarding process – we want to know about your IT before you do.
• We monitor every device – as standard
• General troubleshooting, Support and Advice
• Assistance with virus removal
• Fast, efficient help with your error messages
• Advice and consultancy on improving your network

Why Do Our Schools Love Our IT Helpdesk Service?

• Cyber security advice and support
• Fully Managed Services Available
• Help desk open all year round expect public holidays
• We can act partnership with your existing ICT Team
• Responsive – we get back to you when we say we will.
• With this service, we provide that single point of contact that schools require, our team leader is vital in our client relationships.
• Free Annual IT Strategy Assistance & Planning – Getting the most out of your IT & letting you know when things need to be replaced
• Schools treat this service as a whole school support service, it doesn’t matter if its admin or curriculum – we help you
• We take away all the hassle with solving problems and dealing with third parties – we deal with them on your behalf – keeping you fully up to date.

Our Services and Maintenance Agreements

For a fixed monthly fee Primary Technologies will provide a telephone, remote and on-site IT support service to include all of your IT equipment. We guarantee response times you will receive a consistent, high quality support service from the same dedicated, experienced engineers who are highly trained.

Our Support Contracts Include:

• Monthly fixed costs
• 24/7 Monitoring of your core services and backups
• Local, Technical Support Staff who are trained in technical support – our way
• Site visits when you need them

We can offer agreements where there is little outlay for an excellent and speedy ad-hoc service. If you require expertise – we can help – Contact Us for a free quote.

We supply a full range of IT equipment, delivered, installed and configured on your premises, all at very competitive prices. We can provide new or refurbished equipment through our distribution channels. Some can even be branded – which some schools also absolutely love.

Feedback From Our Lovely Customers

Kai is always supportive and very knowledgeable. Thank you for your ongoing support.

Had a fantastic chat on the phone, everyone that I've spoken to in connection with this thorny problem has been positive, thorough, dedicated and great to work with. Thanks very much. Thanks very much, you guys are always great.

Service went above and beyond, thank you - Perfect service :)