IT Helpdesk Service

Primary Technologies have found that every client is different and not all require onsite IT support services in Kent. They do however, appreciate having access to specialist help for particular tasks via a IT Helpdesk Service. Therefore we offer this service to schools and colleges aimed particularly at those who have network managers, technicians or management in place, but require expert problem solving.

How do we go above and beyond stand out from the rest?

• We have a 9 stage onboarding process – we want to know about your IT before you do.
• We monitor every device – as standard.

We include in this service:

• Help with error messages
• Assistance with virus removal
• General troubleshooting, Support and Advice
• General SIMS Support & Maintenance
• Advice on managing your network
• Help desk open all year round expect public holidays
• Dedicated, Local, Senior Technician – Responsible To Your School
• Scheduled remote upgrades of Capita SIMS and Capita FMS

Why Do Schools Like an IT Helpdesk Service?

• With this service, we provide that single point of contact that schools require
• Free Annual IT Strategy Assistance & Planning – Getting the most out of your IT & letting you know when things need to be replaced
• Schools treat this service as a whole school support service, it doesn’t matter if its admin or curriculum – we help you
• We take away all the hassle with solving problems and dealing with third parties – we deal with them on your behalf – keeping you fully up to date.

Maintenance Agreements

For a fixed monthly fee Primary Technologies will provide a telephone, remote and on-site IT support service to include all of your IT equipment. We guarantee response times you will receive a consistent, high quality support service from the same dedicated, experienced engineers who are highly trained.

We can offer agreements where there is little outlay for an excellent and speedy ad-hoc service. If you require expertise – we can help – Contact Us for a free quote.

Hardware and Software Sales and Installation

We supply a full range of IT equipment, delivered, installed and configured on your premises, all at very competitive prices. We can provide new or refurbished equipment through our distribution channels. Some can even be branded – which some schools also absolutely love.

Feedback From Our Lovely Customers

Kai is always supportive and very knowledgeable. Thank you for your ongoing support.

Had a fantastic chat on the phone, everyone that I've spoken to in connection with this thorny problem has been positive, thorough, dedicated and great to work with. Thanks very much. Thanks very much, you guys are always great.

Service went above and beyond, thank you - Perfect service :)